Refund and Returns Policy
We offer a Full Refund within 30 days of receiving your order for both opened and unopened items.
To claim your Refund, please email [email protected], and get confirmation of your claim registration.
The address for returns is
165 E 900 N, PO BOX 638, Spanish Fork, Utah, 84660
The refunds will be issued the next business day after you receive confirmation of your claim registration.
It might take 2-5 business days to receive your money back, depending on your bank.
The return shipping fee is not refundable; you are also responsible for all duties and taxes that can be applied.
Shipping Policy
Domestic Shipping Policy
We ship all orders using USPS
Shipping time is 5-10 business days
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping are FREE fro all orders.
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
Erectonin.one ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Erectonin.one is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Erectonin.one is not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Erectonin will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Email us [email protected]
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
